Terms and Condition

Kevabox.com ("Kevabox" or "website" or "we" or "our") is the shopping website of CGD Private Limited allowing consumers to browse, select and perform purchase transactions pertaining to precious stones and or precious metal jewellery and accessories (“Products” or “Goods”) from the website.

Kevabox.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience with Kevabox as pleasant and beneficial as possible. Please read them thoroughly. By using or visiting this website or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including Copyright and Trademark laws.

If you disagree with these terms, please do not attempt to use Kevabox.com web site.

If you would like to provide feedback about Kevabox.com web site, or recommend a way we can improve the buying experience, please contact us at support@Kevabox.com

If you have any questions that need to be answered about these Terms and Conditions, please write to Kevabox on support@Kevabox.com.

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Terms and Condition


Your privacy is vital to us and we will strive to safeguard it.

Kevabox.com collects, stores, processes and uses your information in accordance with Kevabox 's Privacy Policy. By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website by Kevabox in accordance with Kevabox 's Privacy Policy. Please review Kevabox 's Privacy Policy.

Ownership and Copyright

This Kevabox.com web site is owned and operated by CGD Private Limited. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, products, audio and video clips and software is the property of CGD Private Limited (or is used under license to CGD Private Limited) and is protected by Indian Copyright Act, 1957 and international copyright laws.

Use of website and License

Kevabox web site and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of Kevabox website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way the content of Kevabox website. However, you may download, electronically copy and print any of the content of Kevabox website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use Kevabox web site in any manner that may be harmful to the operation of the web site or its content.

Our website users may experience difficulty in accessing website from 0600 am to 0630 am due to website updates. We apologize for the inconvenience caused to our users.

Usage and Eligibility

Use of the website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable international law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable International law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the website. If you are under 18 years old, you may use Kevabox.com only with the prudent involvement of a parent or legal guardian. Kevabox reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion. If you do not qualify, you may not use the Kevabox.com service or the website. Additionally, you are prohibited from selling, trading, or otherwise transferring their Kevabox.com account to another party.

Your account and registration

If you access or use Kevabox website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as and when prompted by website registration form or provided by you as a visitor or user of a third party site through which you access the Website. You agree to notify Kevabox immediately of any unauthorized use of your account or any other breach of security. Kevabox reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in your information, in any media or medium now known or developed, produced, invented or used in future, with respect to your information.

Product Description

Kevabox makes all reasonable efforts to display the products listed for sale on its web site as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. Kevabox cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. In addition, Kevabox does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Kevabox makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Kevabox reserves the right to refuse sale for that item. If the pricing error is discovered after payment has been finalized, Kevabox reserves the right to cancel that sale and refund the transaction in full. If a product offered by Kevabox is not as described, your sole remedy is to return it in unused condition.


Website user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this website and all charges related thereto. Kevabox shall not be liable for any damages to the website visitor's equipment resulting from the use of this website.

Content you submit

Kevabox.com appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be made available to our customers and users. You acknowledge and agree, that as to any content you, as a user, may submit via the Online Mediums become public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment with Kevabox which may be shared with Kevabox on a “need to know” basis. You should always use caution when submitting personal identifiable information about yourself or third parties in any online mediums. Kevabox is free to use or disseminate such contributed content on an unrestricted basis for any purpose, without any notice or compensation to you.

Kevabox is under no obligation to use the contributed content and your submissions and may remove any such content or submission at any time at its sole discretion. Kevabox reserves the right to terminate your access to online mediums at any time, without notice, for any reason whatsoever.

You represent and warrant that you own or otherwise have permission to submit any such materials and grant Kevabox the rights described herein.

You agree not to upload, post or otherwise transmit via the online mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, Worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity, and obtain sensitive personal or financial information.

No lawful or prohibited use

You also agree not to use the Kevabox website or online mediums to: (i) impersonate an employee or a representative of Kevabox, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, “chain letters” and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of Kevabox.com or any other system or networks connected to Kevabox.com or any other services offered through Kevabox.com, and/or other accounts not belonging to you, or violate security of any portion of Kevabox.com, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through Kevabox.com or online mediums through any means; (vi) attempt to interfere with the proper working of Kevabox.com or any transaction being conducted on Kevabox.com or to restrict or inhibit any other user from accessing or using Kevabox.com, by means of hacking or defacing any portion of Kevabox.com; (vii) violate any applicable local, state, national or international law, including without limitation regulations under Indian Court of Law.


Disclaimer of warranty


Limitation of liability

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that Kevabox is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

The law of certain countries may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights. However, in no event shall Kevabox's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Kevabox by you for accessing Kevabox.com web site.


You agree to defend, indemnify, and hold harmless Kevabox and its officers, directors, shareholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of Kevabox website or your breach of these Terms of Use or your violation of any law or the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Terms of Use.

Grievance officer

In accordance with Information Technology Act 2000 and rules made thereunder, the Grievance Officer for the purpose of your personal sensitive information as governed by the Privacy Policy is and can be reached at ?????@Kevabox.com.

Government law

This user agreement and all the rules and policies contained herein and any of your usage of website and your dealings at Kevabox.com shall be governed and construed in accordance with the Law of India subject to jurisdiction of courts in Kasaragod, Kerala. By visiting Kevabox.com, you agree that the Law of India, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and Kevabox.com. If the court determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and CGD Private Limited relating to your access to and use of Kevabox.com.

Dispute resolution

Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court located in Kasaragod, India.


Kevabox reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Kevabox website, your visit to and use of such website will be subject to and bound by the then current version of these Terms of Use.

Date of Last Update of these Terms of Use: May 1, 2021.

Kevabox website is operated by CGD Private Limited from its offices in Kasaragod, India. CGD makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access Kevabox.com from other locations do so as their own initiative and are responsible for compliance with applicable local law.

Once again, we thank you for your interest in Kevabox. We hope that your experience at Kevabox.com is pleasurable.

This document is an electronic record under Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of Kevabox website.

Delivery at CITY GOLD AND DIAMONDS store

All orders opted for delivery at City Gold & Diamonds store will have to have buyers address in billing address compulsorily.

Any payments (advance or at the time of delivery) at City Gold & Diamonds store will be accepted in Cash only. Card payments or payments in any other mode will not be accepted.

There is an option given while placing an order to opt for City Gold & Diamonds store delivery as shipping address. If the same has been missed and you wish to request the same later it needs to be received by us 48 hrs prior to shipping. Once order is shipped delivery address cannot be changed.

All City Gold & Diamonds showroom deliveries will have to be provided with photo id proof of the person who will be receiving it. This has to be emailed to us at support@Kevabox.com with request in advance.


Any user who wishes to purchase an item from the website can either:

Add the selected jewellery directly to the shopping cart with customizable options available on the product page; or

Customize jewellery by filling details of customization available under the trending tab; or

Choose from the selection of jewellery available on the website and add the item to your shopping cart, or call our trained consultants on +91 ??????? to place an order.

The user will receive the form for ordering via email based on their convenience.

In the event of a user wishing to make a purchase and doesn’t have an account on Kevabox.com, he/she will have to register onto the website after adding the item(s) to the shopping cart. The users shall also provide any other mandatory information required under law like Permanent Account Number (PAN) for purchases above 2 Lakhs at the time of purchase.

Orders are normally considered complete only after the payment has been received by Kevabox.com unless the order is completed as per Cash on Delivery (COD).

To confirm the orders, our jewellery consultants at Kevabox.com may call up the users who have placed orders through the website at any given time.

Transaction status

In the event the bank rejects to honour any payment transaction made by a user towards an order, Kevabox.com shall have the right to refuse shipping the order to the user without any liability whatsoever.

In the event the payment gateway selected by the user has flagged the transaction as fraudulent due to any reason, Kevabox.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In such a case, the user may receive a call from our Customer Service Team for relevant documents required to confirm the transaction, and if the fraudulent flag is not removed by the payment gateway, Kevabox.com may not be able to fulfil the order. The paid amount will be refunded via the same payment mode.


Kevabox.com does not own any of the diamonds listed on the website and other products listed are made to order in-house or manufactured by the third party. In such cases, Kevabox.com only orders the products listed on the website from third-party traders and merchants after confirmation of the order by the user and delivers the same to the user. In such a scenario, there is a possibility that the item ordered by the user might have certain constraints in fulfilment and the same will be updated to the user.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, Kevabox.com will call the user and suggest an alternative diamond. In case the user chooses a new diamond, Kevabox.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the user shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Kevabox.com shall refund the excess amount to the user in the manner specified below in this Terms of Use.

Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, and design of the jewellery have an impact on price of the diamond. Demand and supply of diamonds in the market can also affect price of the diamonds. The prices stated on the website may be substantially higher or lower than the actual prices in the retail markets accordingly.

All pricing information available on the website must be used as a general guideline for diamond and gemstone prices. While this website is designed to provide most accurate pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee can be made or liability assumed as to accuracy or validity of the information provided by the service or expertise of those providing information via the service.

Infrequently, data may be inaccurately displayed on the website due to system errors. Kevabox.com reserves the right to correct any and all errors when they do occur and the company does not honour inaccurate or erroneous prices. The prices on the website are also subject to change without notice. For any order, the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. For any queries, please do not hesitate to contact us at +91 ???????

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on Kevabox.com are subject to change without notice. Please expect to be charged the price for the Kevabox merchandise you buy as it is listed on the day of purchase.

Product weight variance

The product weight is mentioned on the website for jewellery and amounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the company will refund such differential amount to the customer. Similarly, in case the product is of a higher weight than the value paid for, an additional cost will be applicable for the same to the buyer. The difference in weight will be disclosed only after the final product is ready.

Advance / Part payment

Kevabox.com may, at its sole discretion, request the user to pay a percentage of the value of transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the user at the time of delivery of product. Failure to pay balance amount at the time of delivery of product shall be treated as a cancellation of the order. Any advance amount paid by the user at the time of placing the order shall not be refunded by Kevabox.com to the user in the event of cancellation of the order for any reason whatsoever.

We, as a merchant, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the cardholder having exceeded their pre-set limit.

Usage of the promo code issued by the company

  • Kevabox.com has the right to refuse the usage of any promo code at any given point of time.
  • Promo codes which have expired cannot be used on the website.
  • Kevabox.com can at any time ask the user for the proof of having received the promo code.
  • Promo codes can be used only on specific orders as deemed fit by Kevabox.com.
  • Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Kevabox.com.
  • Promo codes cannot be clubbed with any other special offer on the site, unless otherwise explicitly stated.
  • For offline payment mode, the promo code will be accepted only within the date of expiry of the promo code.